Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers
Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).
What you will learn
- Develop customer satisfaction and comparative customer value strategies
- Understand your internal and external customers
- Develop better communication with your customers
- Understand your customers’ needs
- Discuss why it’s important to focus on customer service
- Create and manage a customer service plan