Advanced Office Management and Effective Administration Skills.
Introduction
Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multitaskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with.
It is designed to increase the skills of senior support personnel across a range of disciplines. The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal , communication, organizational and time management competences
LEARNING OBJECTIVES
- Actively review and recommend improvements to organizational systems, processes and procedures
- Touch on themes such as communication, behavioral and technical competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
- Gain insights into the core responsibilities of administrators, learn how to Prioritise and cope with multiple tasks
- Learn how to value role in an organization and experience greater job satisfaction
- Learn how to improve their communication skills to enhance their relationships
- Learn how to analyze task, individual, decision options and solving problems for efficiency and effectiveness of the organization
- Be able to develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
- Be able to build an approach that suits their own individual style and workplace
- Increase productivity and effectiveness by prioritizing and making continuous improvements
- Learn how to develop and manage self-thoughts and feelings for improve self-confidence
- Learn how to be assertive and therefore more effective in the workplace