Customer Care and Service for Front Officers/Office Attendants/Aides
Introduction
Your front office personnel/Aides shape the perception of the public about your organisation. This course aims to provide front office staff with the right attitudes, skills and knowledge to make every customer contact positive and memorable. Participants will have the opportunity to improve their skills through role play case studies and practical exercise to enable them return confidence to the workplace ready to satisfy their customers
The Customer Care for Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone.
Course Objectives
- Gain better perspective of organizational goals and objectives
- Get equipped with the necessary attitude and behaviour required for the effective discharge of their duties
- Acquire the knowledge and skills desired for enhanced performance
- Become more effective in communicating with customers
- Know how to better handle and manage difficult customers