INTRODUCTION
ICT influence on banking industry (BI) was conducted focusing on electronic business in the banking industry and describing how companies use ICT for conducting business, and assesses implications for firms and industry as a whole. The renewal of branch and processing capabilities is largely driven by the demand for e-banking. The increased focus on customer relationship management (CRM) is possible on behalf of ICT, and the data protection has been fuelled by increased investment in ICT in order to create systems to support data recovery. Customer confidence is only an issue with respect to online banking. Also, the development of standards is increasingly necessary with increased online banking and thereby increased banking across borders, but also allows for streamlining the information flow in a value chain, which can give a competitive advantage in the long run. However, the introduction of ICT to the BI also calls for an increased focus on data protection and fighting against the misuse of the BI , as ICT has made it possible, for instance, to hack into other people’s bank accounts.