Professional Service And Organizational Skills Development Programme – For Front Desk Officers, Call Centre Staff, Concierge Staff, Secretaries, And Other Support Staff
Today’s Front Desk Officers, Call Center Agents, Concierge and Protocol Officers, Secretaries and Personal Assistants, etc are also required to take on more challenging roles and manage multiple duties such as: make sales and relationship management calls to customers, manage and respond to customers’ emails, provide feedback on customer enquiries, make presentations and prepare other communication materials, render reports and findings on customer-related issues, organize events, prepare documents and manage files, conduct marketing research and sales campaigns, manage projects, supervise projects, among several other functions.
Objectives
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a highly professional secretary
- To enhance your communication and interpersonal skills, both written and face-to-face
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- To understand how to be assertive and build a good rapport with your manager