Management Skills for Executive Secretaries and Administrative Assistants
Give your support staff the essential management, leadership and
interpersonal skills they need to handle their expanded role as an
empowered member of your management team. Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their managers expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development. If you are in the role of executive secretary or administrative assistant you’ll find this workshop to be essential to your present job and critical to your future. This course is not a lecture. It is a hands on opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally. It gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness
Course Objectives
- Exposing participants to efficient and innovative ways of providing quality service
- Motivate, coach and counsel staff members to find innovative solutions to challenges they encounter in executing their daily tasks;
- Teambuilding strategies
- Delegating to get more done
- Proven time-management practices
- Mastering the fine art of negotiation
- Persuasion and consensus-building
- Handling stress and pressure
- Develop the competence and managerial aspects of the participants by improving their assertiveness and communication skills;
- It is expected to explore new and innovative ways of managing their supervisors’ schedules, subordinates and their own schedules more effectively.