Banking & Bank Operations Training
This course on basic banking operations has been designed to provide participants with the knowledge and skills required for effectively processing banking transactions. They will also learn the control measures in order to eliminate losses.
Banks are trading worldwide, either for themselves or on behalf of their customers. Once trades are concluded, the Operations Department (‘Back-Office’) ensures the smooth settlement of all these transactions within strict deadlines, in a strict environment.
Banking operations always ensures that finance processes and transactions are executed correctly by minimising risk and maximising quality of service.
The course has been designed to enable banking professionals gain a broad view and understanding of established and reliable operations, principles, procedures and practices.
Learning Objectives:
• Explain the customers’ rights and duties
• Explain the bankers rights and duties
• List, describe and discuss the documents needed to open various accounts
• Open and close accounts in line with regulatory requirements
• Explain the banker’s clearing system
• Pay and collect cheques in line with regulations
• Identify different types of negotiable instruments in line with the bill of exchange act
• Discuss the concepts of sale and marketing in the business of banking
• Differentiate between marketing and sales
• Identify the necessary actions to be taken in determination of banker and customer relationship.