Advanced Management Development for Personal Assistants and Secretaries
This training course provides Administrators and Secretaries the skills to perfect their day to day office management, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organize themselves more efficiently and to handle all the situations effectively, positively and confidently. It is designed to develop
the business management competency of office administration personnel, including PA’s, Secretaries and all other Office Professionals. It will equip participants with the basic knowledge, processes, skills, tools and techniques, recognized as industry best practice for office administration to effectively succeed in assisting your boss manage his/busy daily schedules. Course participants will learn how to use
gap align strategy and operations and the role players involved in implementation processes. In addition to these key areas, you will also learn a process to enable you to innovate solutions more easily
Learning Outcomes
• Fundamentals of Modern Corporate Behavior
• Linking Strategy, Projects and Operations Processes
• Delivering Your Best as a Role of Effective Communication in Conflict Management
• Emotional Intelligence and The Balancing Act
• Delivering Your Best as an Executive Secretary
• Role of Effective Communication in Conflict Management
• Self Awareness Techniques
and Tools