Advanced Communication Skills: Between Persuasion and Empathy
Effective communication is key for high performing professionals. If you want to bring your communication skills to the next level and work on your personal development, then this course is here for you! . This course takes you beyond the ‘basics’. You will amongst others learn the highlights from principle-based negotiation, empathic communication, critical analysis, influencing group dynamics and inspirational speaking.
Course Objectives
- discussing in a small-group setting a conflict situation that they had either witnessed or experienced in order to systematically evaluate how to incorporate conflict-management approaches into their particular communication style
- Role-playing four conflict situations students’ were likely to encounter in their professional lives. Role-plays were videotaped and individual feedback was given immediately after the role-play by the observing students, the patient-actor, and the evaluator, who had been trained to give specific feedback on the conflict strategies
- Watching specific videotaped role-plays as a class allowed students to see and give feedback on particularly effective strategies that their colleagues used. The third module was devoted to giving bad news and ways that different people prefer to receive bad news, using the MBTI personality types as examples.