Advanced Banking Operations
This course focuses on the key operational elements of delivering a quality banking service to customers.
This course also focuses on the key strategic elements of delivering a quality banking service to customers.
The course includes site visits to organizations relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.
Objectives
- Appreciate how service excellence is the act of exceeding customer expectations.
- Understand why customer experience goes beyond customer service.
- Understand why culture determines an organization’s commitment to the level and consistency of service delivery.
- Learn how strategy is executed through effective and efficient processes.
- Examine why innovation is so valuable to banks.
- Understand the key drivers of the new world of banking.
- Develop a practical perspective into contemporary work practices in your field.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.