Improved Customer awareness in the 21st Century
Standards of quality customer service has evolved over time with increasing expectations and demands from customers, however employees are not equipped enough with the skill sets to implement quality customer service in the 21st century to win customers. Dissatisfied customers may stop patronizing the business or spread negative feedback, leading to a decline in business overtime.
In this course, attendees will understand what quality customer service is to customers of today, learn how to provide for customers’ needs, and implement exceptional service to win customers. This course will equip attendees with the tools, strategies and the know-hows, to bring value to the company and their customers.