Digital Transformation and Artificial Intelligence
The objective of this programme is to understand AI technologies and examine how they enable digital transformation in organisations. The focus is on managers’ decisions, the nature of reorganisation and transformation in organisations, and the competitive possibilities. The course covers the nature of digital transformation that organisations are currently undergoing, the role of AI and ways in which specific technologies are implemented. The focus is on basic concepts of technologies and how they are managed: how data are accumulated, how software is built and tested, how decision-making is assigned to machines and humans, what type of biases may emerge, and how operations are grown and scaled. This course also examines the economic and social impact of AI, with a view to understanding developments and disruptions in the future.
Learning Objectives
- Delighting customers.
- Accelerating the digitization/automation of existing business processes.
- Why reinventing the entire business process is also required i.e. cutting the number of steps required, reducing the number of documents, developing automated decision making and dealing with regulatory and fraud issues.
- Determining how operating models, skills, organizational structures and roles need to be redesigned to match the reinvented processes.
Adjusting data models and rebuilding them to enable better decision making, performance tracking and customer insights.