Developing Purchasing Policies, Processes and SLAs
Introduction
Purchasing policies, process and service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners and provide a functional and moral compass. To ensure effectiveness these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style .In this course we will demonstrate how to develop such polices, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization, We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement
Course Objectives
- Outline the strategic role of purchasing in the organization
- Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
- Formulate policies to effectively govern the organization’s purchasing activities
- Design cross functional processes and procedures that optimize effort, cost, time, output and controls