INTRODUCTION
Critical for the effective management of procurement and the supply chain to enable the efficient delivery of superior customer service. Are often overlooked and are not thought to be an important activity. Therefore, incorrect levels of inventory can be held with attendant knock on effects to costs, availability and customer service. It also covers everything you need to know to manage warehouse operations as part of a streamlined and holistic system, fine-tuned to serve the customer and drive the bottom-line. With thinking points, self-assessment exercises and case studies that the program challenges you to consider your own operations in a new way, and plot a course into the future.